Joseph Wong Free Playbook · Product & Growth How to Stop LosingCustomers You Worked Hard to Win Acquiring a customer is expensive. Losing one quietly six months later is worse — because nobody told you it was happening until the invoice bounced. Here’s how to see churn coming, and the playbook for fixing it before it’s too … Read more
Free Playbook · Hiring & People How to Onboard YourFirst 5 Hires Bad onboarding is one of the most expensive mistakes an early-stage founder makes. It costs you months of ramp time, destroys the confidence of great people, and creates a cultural template that’s hard to undo. Here’s how to do it right from day … Read more
Free Playbook · Founder Mindset The Founder’s Guide toMaking Faster Decisions Slow decisions are one of the most expensive things in a startup. This playbook gives you the frameworks, filters, and prompts to make better decisions faster — without the paralysis that kills momentum. What’s in this playbook Why founders make slow decisions — and … Read more
Free Playbook · Sales How to Build Your FirstSales Pipeline from Scratch Every founder has to sell before they can afford a sales team. This playbook gives you the exact pipeline system, outreach templates, and AI prompts to build revenue from zero — without hiring a single salesperson. What’s in this playbook Why founder-led sales … Read more
Your best employee just asked for a meeting. You can tell from the message that it’s not about a project. Something is wrong. What you do in the next 72 hours will either keep them or lose them. Most founders handle this badly — not because they don’t care, but because they don’t have a … Read more
Market research is one of the most important things a founder can do and one of the easiest to deprioritise. It takes too long. The output is too generic. By the time the research is done the question has changed. AI doesn’t fix all of that. But it compresses weeks of work into hours — … Read more
Most founders are bad at giving feedback. Not because they don’t care. Because they were never taught how. They either avoid the conversation until the problem is too big to ignore, or they give feedback in a way that feels like criticism and produces defensiveness rather than change. Here’s the framework that changes both. Why … Read more
The average startup founder spends 23 hours a week in meetings. That’s not a productivity problem. That’s a systems problem. Meetings are what happen when information doesn’t flow properly without them. Here’s the operating system that cut my meeting time in half — and improved team alignment in the process. Why Meetings Proliferate in Startups … Read more
Most first-time founders walk into their first board meeting completely unprepared. Not because they haven’t worked hard. Because nobody told them that a board meeting is a specific format with specific expectations — and that getting it right makes investors more helpful, not more demanding. Here’s the system that turns board meetings from something you … Read more
The advice you hear most about fundraising is useless if you don’t have the network. “Get a warm intro.” “Ask your existing investors for introductions.” “Go through your accelerator network.” What if you don’t have any of that? Most first-time founders don’t. They’re building something real, they need capital, and they’re starting from zero on … Read more